Many of us have seen micro-surveys in products, prompting us for feedback after taking a specific action.
Product Managers often use these tools to collect feedback based on specific actions users made. For example, triggering a micro-survey when a user clicks 'delete my account' to understand churn reasons.
There are two facets of a good micro-survey:
There aren't many accurate contextual micro-survey products on the market. The accurate ones have a robust design, but they usually come with dashboards. They are all in one self-contained product. However, Product Managers use many tools, and adding another dashboard to their arsenal adds significant cognitive load. Most product teams end up building an in-app feedback tool instead of using an off the shelf product for this very reason.
We aim to provide a bridge between off-the-shelf and custom-built feedback tools.
Building your own: We provide NPM packages of the survey to display to the user and a designer to configure this component. For a developer, it is as simple as this:
npm i -D @samelogic/react-microsurvey
import { Microsurvey } from '@samelogic/react-microsurvey';
const options = {
questions: [{
title: 'Why do you want to save to the cloud?',
description: 'Which cloud? Google, Dropbox, etc.'
}]
}
ReactDOM.render(<Microsurvey options={options} />
Off-the shelf hybrid: Our Micro-Survey Designer will also generate a script that allows non technical people to copy and paste this in their product page. For anyone, the script looks like this:
<script src="https://unpkg.com/@samelogic/samelogic-js@0.0.8/dist/samelogic.min.js"></script>
<script>
const options = {
questions: [{
title: 'Why do you want to save to the cloud?',
description: 'Which cloud? Google, Dropbox, etc.'
}]
};
const samelogic = new Samelogic(options);
samelogic.init();
</script>
note: The snippets above ignores triggering and piping data.
JSON configures our survey dialogs. You can write a survey dialog and pass it to the components or use our Micro-Survey Designer.
See our documentation for more information on the features.
By being extensible at the core, you can send micro-survey response data to any backend of choice. If it can accept a POST request, you can use it.
An example is Zapier webhooks; you can use this to collect the feedback and send it to apps such as Slack, Asana and, Google Sheets.