Privacy Policy
Effective Date: November 25, 2024
Introduction
Samelogic, Inc. ("Samelogic," "we," "us," or "our") is committed to protecting the privacy of our customers and their end users. This Privacy Policy explains how we collect, use, disclose, and safeguard information through our website (samelogic.com), our in-product microsurvey platform, and our user intent analysis tools (collectively, the "Services").
Information We Collect
Customer Account Information
When you register for our Services, we collect information necessary to create and manage your account, including your name, email address, company information, and billing details.
Platform Implementation Data
We collect technical information when you implement our Services, including API keys, website domains, and integration configurations. This information is necessary to provide our microsurvey and analysis services.
Survey Data
Through our platform, we collect responses to surveys, user interaction patterns, and behavioral data that helps analyze user intent. This includes timestamp data, interaction events, and survey responses.
Usage Information
We gather data about how you use our Services, including log files, device information, browser type, and IP address. This helps us improve our Services and provide technical support.
How We Use Information
Service Provision
We use collected information to operate our Services, process survey responses, analyze user intent patterns, and provide insights to our customers.
Service Improvement
We analyze usage patterns and platform performance to enhance our Services, develop new features, and improve user experience.
Communications
We use your contact information to send important updates about our Services, respond to inquiries, and provide customer support. With your consent, we may send marketing communications.
Information Sharing
Service Providers
We work with trusted service providers who assist in operating our Services, processing payments, and analyzing platform usage. These providers are bound by confidentiality obligations.
Customer Instructions
We process and share survey data as directed by our customers and in accordance with our service agreements.
Data Protection
Security Measures
We implement industry-standard security measures to protect information against unauthorized access, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.
Data Retention
We retain information for as long as necessary to provide our Services and comply with legal obligations. Customers can request data deletion through their account settings.
Your Rights and Choices
You can review and update your account information through your account settings. You may also contact us to request data access, correction, or deletion.
Additional Privacy Considerations
Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect information from children under 13.
GDPR Compliance
For users in the European Economic Area, we serve as both a data controller and processor. We process data in accordance with GDPR requirements.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: hi@samelogic.com
For urgent privacy concerns, you may also reach our Data Protection Officer at hi@samelogic.com.
Last Updated: November 25, 2024