Show the problem. Keep the impact in view.
Turn a browser issue into something your team can review. Record the workflow, explain what the customer was trying to do, and share the moment that got in their way.
Free extension for desktop Chrome. Try it before signing up.
The renewal quote falls behind.billing.example / renewal · 00:12
The quote includes every seat.
The extra seat is missing.
“The customer can’t confirm the renewal price for their whole team.”
Your team decides the priority. The recording gives them something concrete to review.
- YOUR QUESTION
- What is the customer unable to do?
- KEEP THE CONTEXT
- Recorded workflow + your explanation
- GIVE YOUR TEAM
- A concrete starting point for triage
Put the issue in the customer's context.
Keep the reported behavior and the intended outcome in the same conversation. Your team brings the judgment about priority and next steps.
Try the interactive recording- 01
Show the workflow that breaks down.
Reproduce the issue in desktop Chrome with suitable test data. A recording preserves the sequence behind a stalled task or confusing result.
- 02
Add the outcome the customer needed.
Write what should have happened, what happened instead, and how it affects the task. Include your design or requirement reference in the issue your team uses.
- 03
Give the next owner something to inspect.
Share the recording link with engineering or design. They can review the browser steps and affected elements while your team decides how to prioritize the issue.
Useful for your next handoff.
A few useful answers.
Know what you can capture and how to share it.
Recording privacy & accessCan I use Samelogic without engineering help?
Yes. You can record a browser workflow, replay the steps, inspect an element, and add notes without writing code. Engineering takes over when the issue needs code investigation or an automated test.
Does Samelogic tell us which bugs to prioritize?
No. The recording gives your team evidence to review. Customer impact, severity, ownership, and release decisions remain with your team and its existing process.
How do I share the issue with my team?
Create an account to save and share a recording. Add its link to the issue your team uses and check the access setting. Private recordings require authorized access; anyone with a public recording link can open it.
Your next product issue. Something the team can see.
Record the steps. Review what happened. Give your teammate the context to begin.