Episode #57: Liz Pouya, Lead Product Manger At Chilli Piper

Liz is a Lead Product Manager at Chili Piper. She found product by way of Sales and then Customer Success, so championing prospect and customer needs is an integral part of her product development framework. Liz is a foodie 👩🏽‍🍳, a yogi🧘🏽‍♀️, and a mover 🏃🏼‍♀️🏋🏽‍♀️ and as someone who has lived on the east coast almost her entire life, she relocated to Denver a couple of years ago to enjoy all the mountains have to offer.

The Scientist's Mindset: A Foundation for Innovation 

Before diving into the world of Customer Success, Liz was as a scientist. This background gave her a keen analytical mind and a deep appreciation for experimentation. Liz understands that product development is not a linear process but a series of hypotheses to test and refine. Her scientific mindset fuels her curiosity, constantly seeking new insights and innovative solutions.

From Customer Success to Product Management: Bridging the Gap 

Liz's transition from science to Customer Success provided her with a valuable bridge to the world of product management. As a Customer Success expert, she developed an intimate understanding of user needs, pain points, and aspirations. This first-hand knowledge enables Liz to champion customers throughout the product development journey, advocating for solutions that truly address their needs.

Product Experimentation: Where Innovation Thrives 

Liz firmly believes that product experimentation is the lifeblood of innovation. She recognizes that taking calculated risks and challenging assumptions is crucial to uncovering breakthrough ideas. By incorporating experimentation into her product development framework, Liz opens doors to new possibilities and fuels a culture of innovation within her organization.

Iterative Refinement: Evolving with User Feedback 

Liz embraces the concept of iterative refinement, recognizing that the journey to a successful product is ongoing. She actively seeks user feedback, conducts thorough data analysis, and iterates based on the insights gained. Liz's commitment to incorporating user feedback into product iterations ensures that the end result aligns with customer expectations and provides an exceptional user experience.

Connect with Liz: Sharing Experiences and Perfecting Products 

Liz's diverse background and passions make her an approachable and relatable figure. She invites others to connect, share experiences, and engage in discussions about perfecting products and user experiences. Liz's openness to dialogue and collaboration demonstrates her continuous desire to learn and grow while also fostering a sense of community within the product management sphere.


Liz's transition from scientist to Customer Success expert has paved the way for her success in product management. Her scientific mindset and dedication to customer advocacy have positioned her as a champion of innovation and experimentation. Liz's commitment to collaborative efforts, iterative refinement, and user-centric product development is evident in her work.


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